Help Center

Quilling has a long and interesting history.  You can learn more about it by visiting Quilling.

Quilling is the art of using thin strips of paper to create or embellish images.  Quilling requires a lot of patience and time!  All of our cards at UViet Store are hand quilled using various lengths and colors of paper.  For a demonstration of what quilling in action looks like, please view the video on our home page:  uvietstore.com.

If you are sending your card via USPS, we recommend requesting "Hand Processing" (also called "Hand Canceling").  This ensures that your exquisite quilled card will not go through the postal service's automated machines.  Simply ask for "hand processing/hand canceling" at your local post office when you go to mail your card.  

Our shipping costs are calculated at checkout.  Shipping costs are based on the dollar amount of your order, not weight (with the exception of our "Box of Each" product).  Shipping rates for orders outside the USA are also based on the dollar amount of the order.  If you have more questions on shipping, please email us at info@uvietstore.com.

All orders are processed and shipped 1-5 business days from the date of purchase.   All orders are shipped via USPS.

At UViet Store, we strive to provide you with the best customer service possible.  If for any reason you are unsatisfied with your purchase, we are happy to assist you.  Please read carefully the following policy.  

Our return policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Several goods are unavailable for return and refund.  These items include: Gift cards

There are certain situations where only partial refunds are granted (if applicable).  

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Any item that is returned more than 30 days after delivery

Refunds & Exchanges (if applicable)

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then the refund will be processed and you will be sent the correct item or item of equal value. 

Late or missing refunds (if applicable)

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at uvietstore@gmail.com.

Sale items (if applicable)

 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 

To return your product, you should mail your product to: 

255 Rochester St, Hannibal, New York  13074. 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

In Vietnam, the youth from the countryside flock to the cities of Hanoi and Saigon (Ho Chi Minh City) looking for employment, education, and a chance to better their lives.  Unfortunately, the dormitory space around the university areas is crowded, and many fall prey to the traditional social evils of alcohol, drug and human trafficking, and prostitution.  

Yes, we are looking for new vendors!  Please visit Become a Vendor and fill out the contact form to get started.  We will be in touch with you shortly!

Yes, we appreciate hearing from our customers about what they would like to see!  Almost anything can be quilled, but please keep in mind that we cannot use any copyrighted images/designs.